Return & Refund Policy

Not the right fit? No problem — if a jujdeco piece is eligible, you may request a return or exchange within 30 days of delivery. Please read the conditions below carefully before sending anything back to us.

1. What Qualifies for a Return

A return can only be approved when the item satisfies all of the following requirements:
  • It is unused and remains in its original condition.
  • The original packaging, accessories, and any included materials are sent back with it.
  • You can provide valid proof of purchase, such as your order confirmation email.
  • It has not been customized or personalized beyond the standard options shown on the product page.

2. How to Start a Return

Approval is required before any item is mailed back.
Here's how the process works:
  1. Email us at contact@jujdeco.shop to request a return.
  2. Once we review and approve your request, we will provide:
    • A prepaid return shipping label.
    • Packaging guidance to help protect your jewelry during transit.
    • A Return Authorization Number (RA#) — this must be written clearly on the outside of the package.
⚠️ Packages returned before receiving approval will be rejected and cannot be processed.

3. Damaged, Incorrect, or Incomplete Orders

Please reach out to us right away if your order arrives with any of the following:
  • Damage caused while shipping.
  • The wrong product, size, or design.
  • Missing parts or components.
We will review the situation and propose a suitable resolution.

4. Final Sale — Items That Cannot Be Returned

The following items are final sale and are not eligible for return:
  • Personalized or custom-made jewelry.
  • Clearance or final-sale items.
  • Products damaged after delivery through misuse or improper handling.

5. Exchanges

To exchange an item:
  1. Complete the return process for the original product first.
  2. Once your return is approved, place a new order for the replacement item.
  3. Any eligible refund or credit may be applied toward your new purchase.

6. Refund Timeline

Once your returned item reaches us:
Step Timeframe
Inspection Your return is reviewed, usually within 3–5 business days, and we will notify you of the result.
Refund issued If approved, the refund is returned to your original payment method within 5–7 business days.
Bank posting Your bank or payment provider may need an additional 3–10 business days before the amount appears.

7. Return & Refund Support

Need help with a return, exchange, or refund? Our team is happy to assist.
Store: jujdeco
Email: contact@jujdeco.shop
Phone: +1 801 900 8426
Address: 2950 W 900 S, Salt Lake City, Utah 84104, United States